NAII Customer Support
Error 602: The port is already open.

This often happens when another program is using the modem.
  1. Disable all fax software.
  2. If this does not work then shutdown and turn off the computer. This forces the port to close.
  3. If it still gives this error try reinstalling the modem. (Be careful with WinModems as they have often a lot of extra disks).
  4. If not, contact the manufacturer and get them to sort it out.
Error 630: The port was disconnected due to hardware failure

This error is typically due to a problem with a modem or some software settings in windows.
  1. First, try shutting down the computer for about 1 minute, then turn it back on.
    If you get the same error, go to the next step.
  2. Double click My Computer.
  3. Double click Control Panel.
  4. Double click on Modems.
  5. Click on Properties.
  6. Set it to 57600 for a 56K modem or 38400 for a 33.6K modem.
  7. If after verifying these settings and making the appropriate changes you are still receiving the error you may want to contact the modem manufacterer to help resolve this situation.
Error 650: The Remote Access server is not responding.

This error can result from a missing or corrupt telephon.ini file. To resolve this follow the steps below.
  1. Click Start.
  2. Select Find.
  3. Select Files or Folders.
  4. In the Named field type telephon.ini Look on the C:\ (usually)
  5. If telephon.ini file is found, rename it to telephone.old.
  6. Click Start.
  7. Select Run.
  8. Type tapiini.exe.
  9. Click OK. (nothing will seem to happen.)
  10. Reboot.
  11. Retry connecting.
Error 718: PPP timeout.

A PPP conversation was started, but was terminated because the remote computer did not respond within an appropriate time.
This can be caused by poor line quality or by a problem at the server.

Error 691: Access denied because username and/or password is invalid on the domain.

    This error can occur if your username or password has been entered incorrectly; remember in most instances the password is case-sensitive.   To resolve this issue first try removing and retyping the username and password information. If this problem persists, please follow these steps:

    1. Click on the Start Button.
    2. Point to Find.
    3. Click on Files or Folders.
    4. In the Named field type: *.pwl   (thats star dot pwl)
    5. In the Look in field, click the drop down arrow and choose your hard drive.
    6. Make sure the Include subfolders check box is selected.
    7. Click on the Find Now button.

    This will display a list of all .pwl files on your computer. One at a time, right-click on the file name and then click on "delete". You are now ready to attempt connecting again.
Common Username & Password Problems

Are you having trouble loggingon to your NAII account? If you are getting username or password errors, it could be caused by one of these common mistakes that are easily corrected. Give these a try and, if you still aren't having any luck, call NAII Technical Support.
  • Is your Caps Lock Key on? (check the caps lock light on your keyboard). Remember, usernames and passwords are case sensitive.
  • When prompted for username, be sure to enter username@ici.net, not just your username.
  • If your password is stored (showing ***'s), clear the form and retype it.
  • Finally, your TCP/IP software may have become corrupt and may be in need of reinstallation. (NOTE: Remove everything from the network box between steps 5 & 6. You will need a Windows installation CD to do this. Call Technical Support for more help)
    This error can occur if the "Require encrypted password" option is enabled on the "Server Types" tab in the connection's properties, or an incorrect user name or password have been entered. To resolve this issue, first remove and retype both the username and password information. If the problem persists, follow these steps:

  1. Double-click on My Computer.
  2. Double-click on Dial Up Networking.
  3. Right-click on the NAII icon.
  4. Click on Properties.
  5. Click on the Server Types tab.
  6. Make sure the Require ecrypted password checkbox is NOT selected.
  7. Click on OK.

    You should now be able to connect.

All Contents Copyright © 1999-2001 NAII, LLC.
Acceptable Use Policy  |  Privacy Policy